Noting the disappointing report by Which? the consumer watchdog, Mike Owen points out that the IAAF’s Garage Section insists that vehicle manufacturers’ service schedules, whether by time or mileage are the minimum that a garage may offer its customers when servicing their vehicle.

“The report shows that the independent sector has, once again, outperformed the dealer sector but even one failure is the Independent Sector is one too many for us,” he said.

“Customers should receive a fully completed service schedule sheet when they collect their vehicle,“ explained Mike Owen.  “They are evidence of delivery of a proper service process; this would also help address the thorny matter of a garage’s duty of care.”

“The IAAF has fought for the independent garages’ right to service information, tools and parts, and we expect all members of the industry to shape-up and use them properly, and act responsibly,” Mike Owen declared.

“The IAAF does not advocate licensing, it does however fervently support the whipping-in of those who fail in their duty, and to achieve this we call for naming and shaming. Should they transgress again then let them face the full might of the law – with the backing of their own industry,” he concluded.